SAB SE SPECIAL – E-Commerce, Corporate & Bulk Gifting Platform

Dear Customer, Welcome to SAB SE SPECIAL. Your trust and satisfaction are extremely important to us. We strive to deliver premium-quality gifting products and seamless customer experiences across B2C, B2B, corporate gifting, festive gifting, personalized gifting, and bulk order fulfilment services. Kindly read the following Disclaimer Policy carefully before placing an order on our platform. By using our website and services, you acknowledge and agree to the terms mentioned below.

1. GENERAL DISCLAIMER

• SAB SE SPECIAL reserves the right to accept, reject, cancel, or refuse any order at its sole discretion without assigning any reason.
• Product images displayed on the website are for representation purposes only. Actual product colour, texture, size, packaging, branding, ribbons, accessories, flowers, hampers, or decorative elements may slightly vary due to availability, photography lighting, screen resolution, handcrafted nature, or regional sourcing.
• Customized, personalized, made-to-order, branded, printed, embroidered, engraved, or bulk-manufactured products may differ slightly from digital mock-ups or previews shared.
• Prices, offers, discounts, product availability, and delivery timelines are subject to change without prior notice.
• SAB SE SPECIAL reserves the right to substitute products, flowers, packaging materials, gift accessories, chocolates, cakes, baskets, décor items, or branding elements with equivalent or higher-value alternatives in case of stock unavailability.
• All disputes shall be subject to the jurisdiction of competent courts located in Jaipur, Rajasthan, India only.
• SAB SE SPECIAL shall not be held liable for delays, losses, damages, or non-performance caused due to events beyond reasonable control including natural calamities, transport disruption, strikes, political disturbances, pandemics, government restrictions, technical failures, or force majeure situations.

2. PRODUCT DISCLAIMER

• Handcrafted, artisanal, leather, eco-friendly, sustainable, customized, and personalized products may have natural variations in finish, texture, grain, colour tone, print alignment, stitching, or craftsmanship.
• Genuine leather products may develop natural marks, wrinkles, or texture variations which are characteristics of authentic leather and not manufacturing defects.
• Perishable items such as flowers, cakes, chocolates, bakery products, fruits, and gourmet items are subject to freshness, local availability, and regional sourcing conditions.
• Floral arrangements may be delivered in fully bloomed, semi-bloomed, or bud stage depending upon seasonal availability.
• Certain decorative props shown in product photography may not form part of the actual deliverables unless specifically mentioned.
• Branding, logo printing, engraving, embossing, embroidery, and customization colours may vary slightly from screen visuals or approved artwork.

3. SHIPPING & DELIVERY DISCLAIMER – INDIA

Standard Delivery Conditions

• Same-day delivery orders are subject to product availability, delivery location, operational feasibility, and order confirmation timelines.
• Delivery timelines displayed on the website are indicative and non-binding.
• Deliveries may experience delays during festive seasons, high-volume sales, adverse weather conditions, traffic restrictions, public holidays, elections, curfews, transport disruptions, or unforeseen operational circumstances.
• Customers are advised to place festive, wedding, corporate, and bulk gifting orders well in advance to avoid last-minute delays.

Delivery may be delayed due to:

• Weather conditions
• Political or local disruptions
• Transport restrictions
• Festival rush
• Remote area accessibility
• Courier operational limitations
• Force majeure conditions

In such cases, our support team will proactively communicate through email, SMS, WhatsApp, or phone calls.

4. DELIVERY ATTEMPT POLICY

For perishable and time-sensitive products, delivery will generally be attempted only once. The order shall be considered successfully executed in the following cases:

• Incorrect or incomplete address provided
• Wrong contact details shared
• Recipient unavailable
• Premises locked
• Security restrictions at delivery location
• Recipient refusing delivery
• Non-response to delivery calls/messages
• Delivery accepted by reception/security/neighbor/gatekeeper

No refund, cancellation, or re-delivery request shall be entertained under such circumstances. Recipients may authorize delivery at:

• Reception
• Security desk
• Neighbour
• Gate/entrance area
• Mail room
• Office front desk

Proof of delivery may be retained by SAB SE SPECIAL for dispute resolution purposes.

5.FIXED TIME & MIDNIGHT DELIVERY DISCLAIMER

Fixed-Time Deliveries

• Fixed-time deliveries are subject to operational feasibility and traffic conditions.
• Delivery may occur within ±30 to 60 minutes of the selected time slot.

Midnight Deliveries

• Midnight deliveries shall be fulfilled between 11:00 PM and 1:00 AM unless otherwise specified.
• Midnight delivery services may not be available in all cities and remote areas.

6. COURIER PRODUCT DISCLAIMER

• Products shipped through third-party logistics or courier partners are governed by the service policies of the respective courier agencies.
• SAB SE SPECIAL does not guarantee exact delivery dates or delivery times for courier shipments.
• Courier deliveries may arrive earlier or later than estimated schedules.
• Courier partners may not call recipients prior to delivery.
• Address modification or rerouting may not be possible once the shipment is dispatched.
• No courier deliveries are guaranteed on Sundays, National Holidays, regional holidays, or restricted service days.

After dispatch, customers will receive tracking details via SMS/email/WhatsApp wherever applicable. Courier delays may occur due to:

• Operational backlogs
• Weather conditions
• Regional restrictions
• Airline or transport delays
• Festive rush
• Strikes or lockdowns

7. CORPORATE & BULK ORDER DISCLAIMER

• Bulk, institutional, event, wedding, conference, employee engagement, festive hampers, onboarding kits, and corporate gifting orders require advance production timelines.
• Production timelines vary depending upon quantity, customization, branding requirements, procurement, and logistics planning.
• Corporate branding colours, logo placements, print sizes, packaging, and merchandise specifications may slightly vary during production.
• Customers must review and approve mock-ups, artworks, samples, spellings, branding content, addresses, and quantity details before production confirmation.
• Once production begins, cancellation or modification requests may not be accepted.
• Dispatch schedules for bulk orders are estimated timelines and may vary due to production dependencies or supply-chain conditions.
• SAB SE SPECIAL shall not be responsible for delays caused by incomplete artwork approvals, delayed payment clearances, or incorrect recipient databases shared by clients.

8. PERSONALIZED & CUSTOMIZED PRODUCT DISCLAIMER

• Personalized products including engraved, embroidered, printed, embossed, laser-marked, monogrammed, or customized items are non-returnable and non-refundable unless damaged during transit or incorrectly manufactured.
• Customers are solely responsible for verifying:
  • Names
  • Spellings
  • Messages
  • Dates
  • Logos
  • Uploaded artwork
  • Customization instructions

Orders will be processed exactly as submitted by the customer.

9.DELIVERY TO SPECIAL LOCATIONS

Hospitals Deliveries to hospitals shall be subject to hospital rules and permissions. ICU wards and restricted medical areas may not permit flowers, fragrances, food items, or gifts. Hotels Orders may be delivered to hotel reception/front desk if the guest is unavailable or not checked in. Hostels / PG / Cantonment / Corporate Offices / Gated Communities Recipients may be required to collect orders from:

• Security gates
• Reception desks
• Entry points
• Visitor management counters

Wedding Venues / Event Locations Deliveries shall be handed over to an authorized person, event coordinator, family member, reception desk, or venue representative. Airports / Railway Stations / Metro Stations SAB SE SPECIAL generally does not guarantee deliveries inside airports, railway stations, metro stations, or high-security transit zones.

10. REMOTE LOCATION DISCLAIMER

• Deliveries in remote towns, villages, outskirts, or non-serviceable regions are subject to logistics availability.
• Exact delivery time commitments are not guaranteed in remote locations.
• Certain products may not be available for same-day or express delivery services in remote areas.
• Locally sourced substitutes may be used where applicable.

11. INTERNATIONAL DELIVERY DISCLAIMER

• International deliveries are subject to customs regulations, import restrictions, regional delivery laws, and local operational conditions.
• Delivery timelines may vary due to:
  • Customs clearance
  • Time zone differences
  • Import regulations
  • International courier processing
  • Regional holidays
• Customers are responsible for ensuring compliance with destination country regulations for gifting items.

12. FESTIVE & PEAK SEASON DISCLAIMER

During major occasions including but not limited to:

• Valentine’s Day
• Raksha Bandhan
• Diwali
• Christmas
• New Year
• Women’s Day
• Mother’s Day
• Father’s Day
• Corporate Annual Events
• Wedding Seasons
• Employee Gifting Campaigns

The following conditions may apply:

• Prices may fluctuate based on market demand.
• Deliveries may take longer than usual.
• Fixed-time delivery guarantees may be temporarily suspended.
• Product substitutions may be necessary.
• Customer support response time may increase during peak order periods.

Orders are processed on a first-confirmed, first-served basis.

13. PAYMENT & TRANSACTION DISCLAIMER

• SAB SE SPECIAL uses secure third-party payment gateways for online transactions.
• The company shall not be liable for payment failures caused by banking servers, gateway downtime, technical interruptions, OTP failures, or internet disruptions.
• Orders shall be processed only after successful payment authorization and confirmation.

14. RETURN, REFUND & CANCELLATION DISCLAIMER

• Perishable, customized, personalized, branded, intimate-use, and made-to-order products are generally non-returnable and non-refundable.
• Refunds, if approved, shall be processed as per company policy and original payment mode timelines.
• Cancellation requests after dispatch or production initiation may not be accepted.
• Refund eligibility shall be subject to internal quality verification and supporting evidence.

15.INTELLECTUAL PROPERTY DISCLAIMER

All website content including:

• Logos
• Brand assets
• Product designs
• Images
• Graphics
• Text content
• Packaging concepts
• Creative materials

are the intellectual property of SAB SE SPECIAL and may not be copied, reproduced, distributed, or commercially used without written authorization.

16. CUSTOMER RESPONSIBILITY

Customers are requested to:

• Provide complete and accurate delivery information
• Share reachable mobile numbers and email addresses
• Review product descriptions carefully before ordering
• Verify personalization details before final submission
• Track shipments using provided tracking details

Incorrect information may result in failed deliveries without refund eligibility.

17. POLICY MODIFICATION RIGHTS

SAB SE SPECIAL reserves the right to modify, amend, update, or revise this Disclaimer Policy at any time without prior notice. Customers are advised to review this page periodically for updates. CONTACT US For any queries, support, bulk gifting assistance, corporate orders, or delivery concerns, please contact: SAB SE SPECIAL – Customer Support Team 🌐 www.sabsespecial.com