Sab Se Special is committed to ensuring that every order is processed and delivered with care, precision, and reliability. This Shipping Policy outlines the terms governing the processing, dispatch, and delivery of orders placed through our website, and is intended to help customers understand what to expect at each stage of the shipping journey.

1. Order Processing Time

• Standard (ready-stock) orders are processed and dispatched within 1–2 business days of order confirmation.
• Customized products require additional preparation time, as each item is crafted or personalized specifically for the order. Processing for such orders typically takes 8 to 12 days, depending on the complexity of the product and the customization requested.

2. Shipping Methods & Partners

• Domestic deliveries across India are fulfilled through India post & Shiprocket , in coordination with its network of reputed courier partners, to ensure consistent and dependable service nationwide.
• International orders are fulfilled through Ship Global & India Post, our designated partners for cross-border shipping.

3. Delivery Timelines

• Same-day delivery is available for orders placed before 2:00 PM IST, provided the product is in stock at our warehouse or that of our delivery partner.
• Orders placed after 2:00 PM IST are scheduled for delivery the following day.
• Personalized products require 1–2 additional days beyond the standard delivery timeline to accommodate the personalization process.
• Customized and handmade products, crafted exclusively upon order confirmation, are delivered within 8 to 12 days, depending on the nature of the product and customization involved.
• While we endeavor to adhere to these timelines consistently, they should be regarded as estimates rather than assured delivery dates, as delivery may occasionally be influenced by factors outlined in Section 7.

4. Shipping Charges

Shipping charges are determined based on the product’s weight, volume, and the delivery distance involved. The applicable charge is calculated automatically and displayed at checkout, allowing customers to review the total order value prior to completing payment.

5. Order Tracking

Upon dispatch, customers are notified via email and SMS with relevant tracking details. Orders can additionally be monitored in real time through the tracking feature available on our website, allowing customers to stay informed of their shipment’s progress.

6. Serviceable Locations

Sab Se Special delivers to locations across India and to select international destinations. As serviceability may vary by region, customers are encouraged to verify delivery availability for their specific location at checkout or by contacting our support team prior to placing an order.

7. Delays & Exceptions

On occasion, delivery timelines may be affected by circumstances beyond our reasonable control, including adverse weather conditions, courier or logistical disruptions, elevated order volumes during festive periods, or other force majeure events. While such instances are infrequent, we appreciate our customers’ understanding should they arise.

8. Failed Delivery / Incorrect Address

Customers are requested to ensure that the delivery address provided at checkout is complete and accurate, as this enables timely and successful delivery. In the event that a delivery attempt is unsuccessful, or an order cannot be delivered due to an incorrect or incomplete address, the original order amount shall remain payable, and an additional shipping charge will apply should re-delivery be required.

9. Damaged or Lost in Transit

• Damaged in transit: Should an order arrive in a damaged condition, customers are requested to notify our support team within 48 hours of delivery, along with photographic or video evidence of the product and its packaging. Upon verification, a replacement will be arranged.
• Lost in transit: In the unlikely event that an order is lost in transit, a refund will be issued for prepaid orders to the original mode of payment used at the time of purchase.

10. Contact Us

For any queries or assistance regarding shipping, our team is available through the following channels:

• Email: reachus@sabsespecial.com
• Phone: +91 9352415617
• Address: 60, Mahadev Nagar, Lane No. 2, Samved Marg, Vaishali Nagar, Jaipur, Rajasthan 302021

Disclaimer

The delivery timelines specified in this policy are estimates provided in good faith and do not constitute a guaranteed delivery commitment. Sab Se Special shall not be held liable for delays or losses resulting from courier disruptions, weather conditions, regional restrictions, festive-season demand, or other circumstances beyond its reasonable control. Sab Se Special reserves the right to revise this Shipping Policy periodically to reflect operational or regulatory changes, and customers are encouraged to review this page from time to time. By placing an order with us, customers acknowledge and accept the terms outlined in this Shipping Policy.