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Delivery & shipping
Do you offer same-day delivery?
Yes! We offer same-day delivery in eligible pincodes
Which cities do you deliver to?
We currently deliver across India. Simply enter your PIN code at checkout to check delivery availability and estimated timelines for your location.
How do I track my order?
After placing your order, use the “Track Order” link in the top navigation bar. You’ll also receive real-time SMS/email updates as your gift moves from our warehouse to your recipient’s doorstep.
Payments & pricing
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and popular wallets. Cash on Delivery (COD) may be available for select products and locations — you’ll see the option at checkout if eligible.
Is Cash on Delivery available?
Currently, we do not offer Cash on Delivery (COD). All orders must be prepaid to ensure smooth processing and timely delivery.
Do you offer any discounts or coupon codes?
Yes! We run seasonal promotions for Diwali, Rakhi, Valentine’s Day, and other festivals. Subscribe to our newsletter or follow us on social media to grab early access to discount codes and offers.
Is delivery charged separately?
Delivery charges depend on the product type, and order value. The final delivery fee is clearly shown at checkout before you confirm payment.
Returns, cancellations & support
Can I cancel or change my order?
Cancellations or modifications are accepted up to a few hours before the scheduled delivery time, depending on the product. Perishable items (cakes, flowers) and personalized gifts have stricter windows — contact support as early as possible.
What if my order arrives damaged or incorrect?
We’re sorry if that happens! Share a photo of the damaged or incorrect item with our support team within 24 hours of delivery and we’ll arrange a replacement or refund promptly.
Can I return a personalized or perishable product?
Due to their custom and perishable nature, personalized gifts and food items (cakes, hampers) are generally non-returnable unless they arrive damaged or differ from what was ordered.
How do I reach customer support?
You can reach us via the Help link in our navigation bar, through the Contact Us page, or via WhatsApp. Our team is available 7 days a week to assist with your order queries.