Effective Date: 1^st June 2026 At SAB SE SPECIAL], customer satisfaction is our priority. We strive to deliver quality products and a seamless shopping experience. This Return & Refund Policy outlines the conditions and procedures governing returns, replacements, cancellations, and refunds for purchases made through our website.

1.ELIGIBILITY FOR RETURNS

Customers may request a return for eligible products within 7 days of the delivery date, subject to the following conditions:

• The item must be unused, unwashed, and in its original condition.
• All original tags, labels, packaging, manuals, accessories, and complimentary items must be intact.
• The product must not show signs of wear, damage, alteration, or misuse.
• Proof of purchase (Order ID/Invoice) must be provided.

Products failing quality inspection upon return may not qualify for a refund or replacement.

2.NON-RETURNABLE ITEMS

The following products are not eligible for return, refund, or exchange unless received damaged or defective:

• Customized or personalized products
• Corporate gifting orders manufactured as per customer specifications
• Products carrying custom logos, branding, embossing, engraving, printing, or monograms
• Gift cards, vouchers, or promotional coupons
• Clearance sale, liquidation, or final-sale items
• Perishable products
• Products marked as “Non-Returnable” on the product page

3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive:

• A damaged product
• A manufacturing defect
• An incorrect item
• Missing items from the package

Please notify us within 48 hours of delivery by emailing [support email] with:

• Order ID
• Product photographs
• Package photographs
• Description of the issue

Upon verification, we may offer:

• Replacement
• Refund
• Store Credit

at our sole discretion.

4. RETURN REQUEST PROCESS

To initiate a return:

• Contact our Customer Support Team at [support email].
• Provide your Order ID and reason for return.
• Our team will review the request.
• Approved returns will receive return instructions and pickup details.

Unauthorized returns sent without approval may not be accepted.

5. RETURN PICKUP

Where reverse pickup service is available, we will arrange collection from the delivery address. If reverse pickup is unavailable for your location:

• Customers may be requested to self-ship the product.
• Reasonable courier charges may be reimbursed upon approval and submission of valid courier receipts.

The product remains the customer’s responsibility until received at our warehouse.

6. QUALITY INSPECTION

All returned products undergo inspection after receipt. Inspection may verify:

• Product condition
• Original packaging
• Accessories included
• Signs of usage or damage

Approval of refund or replacement is subject to successful inspection.

7. REPLACEMENT POLICY

Eligible products may be replaced under the following circumstances:

• Manufacturing defects
• Transit damage
• Incorrect item delivered

Replacement availability depends upon stock availability. If a replacement product is unavailable, a refund or store credit may be offered.

8. REFUND POLICY

Upon approval, refunds will be processed through the original payment method used at the time of purchase. Estimated Refund Timelines

• UPI Payments: 2–5 Business Days
• Credit/Debit Cards: 5–10 Business Days
• Net Banking: 5–10 Business Days
• Wallet Payments: 3–7 Business Days

Actual credit timelines may vary depending on banks and payment service providers.

9. CASH ON DELIVERY (COD) REFUNDS

For COD orders:

• Refunds will be processed via bank transfer, UPI, or other approved electronic methods.
• Customers may be required to provide valid bank account details.

Cash refunds are not provided.

10. ORDER CANCELLATION POLICY

Before Shipment Orders may be cancelled before dispatch by contacting Customer Support. After Shipment Orders that have already been shipped cannot be cancelled and will be subject to the applicable return policy. Customized Orders Customized, personalized, logo-branded, corporate gifting, and made-to-order products cannot be cancelled once production has commenced.

11. REFUSAL OF DELIVERY

If a customer refuses delivery without a valid reason:

• Shipping charges, return freight charges, and handling costs may be deducted from the refund amount.
• Repeated refusal of deliveries may result in restrictions on future orders.

12. BULK, CORPORATE & B2B ORDERS

Orders placed for corporate gifting, promotional campaigns, events, employee gifting programs, institutional procurement, or other bulk purchases are generally non-returnable and non-refundable after production approval. Exceptions may apply only in cases of:

• Manufacturing defects
• Quantity shortages
• Wrong product supply

Claims must be reported within 48 hours of delivery.

13. FRAUD PREVENTION

We reserve the right to refuse returns, replacements, refunds, or future purchases if we identify:

• Excessive return behavior
• Abuse of promotional offers
• False claims
• Fraudulent activity
• Violation of our Terms & Conditions

14. LIMITATION OF LIABILITY

Our liability shall be limited to the value of the purchased product only. We shall not be liable for indirect, incidental, special, or consequential losses arising from the use of products purchased through our platform.

15.POLICY MODIFICATIONS

We reserve the right to modify, amend, or update this Return & Refund Policy at any time without prior notice. The latest version published on our website shall supersede all previous versions.

16. CONTACT US

For any return, refund, replacement, or cancellation-related assistance, please contact: Customer Support Team Email: reachus@sabsespecial.com Phone: +91 9352415617 Website: www.sabsespecial.com Business Hours: 9.30 am to 6.30pm